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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?
do you see an email instead of your name for login screen?
On the password ***** what does it say the name of your user account is exactly?
Do you have backups of your files from that computer?
Due to not using your microsoft account when logging into your computer, reset options require a password.
Your options if you dont have an email as your user name is ***** ***** it or get a recover key drive/disk.
You can even download one from here on another computer, or buy the cd itself, then put it in your win 10 computer and boot
from that CD.
This guide will help you use the cd:
How would you like to proceed?
If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.~Franklin