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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Why does my Wi-Fi jump back and forth between 2.4 GHz and

Customer Question

Why does my Wi-Fi jump back and forth between 2.4 GHz and 5.GHz. and is it making my computer slow? I have Comcast infinity connections.
Submitted: 11 months ago.
Category: Computer
Expert:  Martin replied 11 months ago.

Hello, welcome.

If you are in an area where there is no DSL / Cable internet, you might be getting internet over a wireless connection which runs over 2.4 ghz normally and on 5 ghz when the other doesn't work.

Your wireless settings might be conflicting causing it to switch over.

If you're contacting me from the computer in question I can have a look at it for you remotely.


Customer: replied 11 months ago.
I'll call my WiFi service first. Thank you for your help. I'm not interested in a monthly service. Now how do I get out of this.
Expert:  Martin replied 11 months ago.

You don't need a monthly service to get our help - you can pay per question which is the normal method.

The page might offer you a monthly service which you may ignore if you're not interested.

Let me know how you go with your WiFi service and if you want to cancel out of here you can do so through this page:

Customer: replied 11 months ago.
Ok. I want to pay only for the question today. Thanks.
Expert:  Martin replied 11 months ago.