How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I cannot log into my old computer despite using right

Customer Question

Hi I cannot log into my old computer despite using right password. I am desperate to locate files for work which are saved on it. I had to buy a new computer as keyboard did not work but seems to be working again. Can you please help I have three years of documents on old computer which I desperately need.
Regards ***** *****
Submitted: 11 months ago.
Category: Computer
Expert:  comp_audio replied 11 months ago.

Hello and welcome to JustAnswer! My name is ***** ***** I will do my very best to assist you today.

Please give me a minute to review your question and get back to you.

Thanks for your patience.

Expert:  comp_audio replied 11 months ago.

Does this old pc have a cd/dvd drive?

Expert:  comp_audio replied 11 months ago.

I ask because I could send you the instructions, albeit a little technical, on how to boot to either a USB drive or CD drive and be able to extract the data from the drive. However if the old hard drive was encrypted, then the only way is to get into it is with the password. Just curious, have you tried passwords that were older than the most recent?

Related Computer Questions