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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Please bare with me as I have an injury to my left hand

Customer Question

Good morning, Please bare with me as I have an injury to my left hand which makes it very difficult to type.
I was running windows 7 and upgraded to windows 10 but had all sorts of problems so I took the option to go back to windows 7. Everything is fine except I cant delete the items out of my deleted items folder in outlook express and can not delete items from the junk mail folder in outlook express either. Can you help me please?
Submitted: 1 year ago.
Category: Computer
Expert:  Dustin replied 1 year ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

The upgrade to 10 and downgrade to windows 7 probably damaged your outlook database or permissions.

Also, would you like me to connect to your computer from here and work on the issue directly on screen? If so we can set this up via a secure remote assistance session. That session is guaranteed meaning if I cant help you then you will be entitled to a full refund of all fees.

Otherwise, I can try and assist you via written support alone. Let me know how you'd like to begin.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Customer: replied 1 year ago.
Hi Dustin, you can connect remotely, that's fine
Expert:  Dustin replied 1 year ago.

I sent the offer at a reduced cost, on my end it said payment failure when you tried to accept.

This sometimes happens if your bank or credit card blocks the transaction and a quick call normally clears that up.

In the meantime I will send the offer back to you to be clicked and approved when you are ready.

Dustin S