Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
The total fee for written help looks like 36$. If you wanted secure remote assistance or over the phone support those services would be an additional fee.
If you dont want to proceed, let me know.
Otherwise, you mentioned that you have an older magicjack. Im assuming its one of the ones that p lug directly into your computer.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.
If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Also, when you say you have to do an open system recovery, please describe that process so I know exactly what you are talking about, thank you.