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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I installed Windows 10 and now it says it can't find my

Customer Question

I installed Windows 10 and now it says it can't find my camera. Can you tell me what to do to make the camera work?
Submitted: 11 months ago.
Category: Computer
Expert:  Kris R replied 11 months ago.


Is it built in or plug-in?

Customer: replied 11 months ago.
the camera is built in , both forward andfacing.
Customer: replied 11 months ago.
it works perfectly with windows 8.1
Customer: replied 11 months ago.
this is a Dell tablet
Expert:  Kris R replied 11 months ago.

Yes PC is just a term we use

Customer: replied 11 months ago.
Idon't know how to check my anti virus software.
Customer: replied 11 months ago.
We aren't getting any where. you keep wanting more money. i want to terminate this nonsense and not be charged. thought you would help and i thoughtbthis was a microsoft site and didn't know why I should be charged. There is supposed to be no charge if there is no results and there is none.
Expert:  Dustin replied 11 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

My apologies for the experience and frustration so far. I assure you I can help you, and if not you are entitled to a full refund.

I ve seen this problem literally hundreds of times and I can help you solve it. But there is specific info I need to know.

To start with, I need to know the full and complete name brand and model of your dell machine.

Or, if you can locate the dell service tag, that will suffice.

Thank you,

Dustin S