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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
This could be so many things. Most of all updates, drivers etc. I can try to guide you through all of them, or i can offer you remote
support to look and update myself.
Friendly reminder.If you would like to have a more hands on support through Secure Remote Assistance, I will send you an offer and I will be ableto log in and perform the fix for you. We offer this as an easier solution for clients. It is 100% guaranteedmoney back if we cannot resolve your issue.If you would like to continue with written instructions, that is absolutely fine as well. Just click the reject when you see theoffer and we will continue immediately in this manner going forward.
Do not accept unless you want remote by me. If you want written directions, do not hit accept.
Yes. But, if you have had remote technicians in your computer and you are not comfortable with remote and
want to follow written support. That is fine. It is only optional. We work the same way with written or remote.
You get your money back if we cannot fix it.
Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
It seems the previous expert has opted out. Heres an idea of the process that is needed.
1. Systematically reinstall every driver available for your machine from toshiba for windows 10.
2. Run the Sfc and Dism repairs.
3. Install all windows 10 updates.
4. Check the event viewer system logs to identify any remaining errors that could be causing the crash.
This isnt an easy one click fix. It is fixable. But this is not something that can be easily done via written support without consuming a lot of my time, or yours.