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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Somehow it quit installing updates, it shows my computer is

Customer Question

somehow it quit installing updates, it shows my computer is up to date
JA: How much experience do you have with this particular machine?
Customer: alot
JA: What troubleshooting have you tried?
Customer: i tried deleting the software dist but that didn't work
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.


I will be the person helping you today.

I can help you in one of two ways:
1) We will communicate back and forth on this page.
2) Remote support, which would allow me to take a look at the problem and fix it for you while you watch.

In my experiences, remote support saves a lot of time for everybody and is safer because if instructions are not followed correctly, it may make the problem worse or create a new problem.

As a side note, both options are covered by a 100% guarantee and fully refundable, if we are not able to fix your problem.

If you wish to choose the first option, please let me know so we can begin. If you wish to choose the second, better option, then click the Accept this Offer button for Secure Remote Assistance.

Thank you,

Customer: replied 1 year ago.
do i read you correctly, you want another 25 for remote assistance?
Expert:  Jason Jones replied 1 year ago.

The extra and final charge for the remote is required because it will take more of my time.

Customer: replied 1 year ago.
Expert:  Jason Jones replied 1 year ago.

No? I assume you don't wish to do the remote. How do you wish to continue? First off, please tell me more about your problem.

Customer: replied 1 year ago.
forget this i am logging off
Expert:  Jason Jones replied 1 year ago.

Okay. Do you want a refund of your $36?

Customer: replied 1 year ago.
Expert:  Jason Jones replied 1 year ago.

Thank you. I will send up the refund request right now. I'm sorry for the confusion earlier, but I don't work for free.