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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a dell touch screen computer and the wireless

Customer Question

I have a dell touch screen computer and the wireless keyboard isnt working. It beeps when you press a button
JA: Just to clarify, what's the exact model of your Dell? And what operating system are you running?
Customer: Windows 10
JA: What troubleshooting have you tried?
Customer: restarted the computer, pulled batteries out of keyboard, pulled usb and reset
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: INspiron 24 is computer type
Submitted: 1 year ago.
Category: Computer
Sudipto
Expert:  Sudipto replied 1 year ago.

Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today. Please let me know the make and model no. of the keyboard .

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Customer: replied 1 year ago.
logitech
Expert:  Sudipto replied 1 year ago.

Model no. of the keyboard ?

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Customer: replied 1 year ago.
I dont know
Customer: replied 1 year ago.
Expert:  Sudipto replied 1 year ago.

Please check the bottom of the keyboard.

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Customer: replied 1 year ago.
I did, pulled the battery cover, too many #s to decide
Expert:  Sudipto replied 1 year ago.

I am not asking you remove the battery, please check the bottom and let me know the model no. of the keyboard, because that will help me to answer you specifically.

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Customer: replied 1 year ago.
There is no number on the back....its the keyboard that came with the computer!
Customer: replied 1 year ago.
Expert:  Sudipto replied 1 year ago.

OK, press the shift key 5 consecutive times and let me know, what happens ?

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Customer: replied 1 year ago.
it beeped 5 times
Expert:  Sudipto replied 1 year ago.

Can you try to type something.

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Customer: replied 1 year ago.
just beeps with every key stroke
Expert:  Sudipto replied 1 year ago.

Do you have any spare USB keyboard, which you can connect with the Dell PC and check ?

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Customer: replied 1 year ago.
no i tried pluggin in a spare keyboard, a wired one and it did the same thing.
Expert:  Sudipto replied 1 year ago.

OK, hold down the shift key and then try to type any 10 alphabets ?

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Customer: replied 1 year ago.
Same
Expert:  Sudipto replied 1 year ago.

It seems a Windows feature called sticky keys is on, please press the CTRL,ALT and DEL together on the keyboard.

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Customer: replied 1 year ago.
it beeps still, whenever you hit a key it beeps
Expert:  Sudipto replied 1 year ago.

Can you use the mouse ?

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Customer: replied 1 year ago.
Customer: replied 1 year ago.
Expert:  Sudipto replied 1 year ago.

Please open the link below and follow the steps to disable sticky keys and let me know.

http://www.techrepublic.com/blog/windows-and-office/quick-tip-disable-the-sticky-and-filter-keys-in-windows/

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