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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My Visio 2013 stopped working. Tried to remove it from

Customer Question

My Visio 2013 stopped working. Tried to remove it from Control Panel and MS FIXIT - it did not work. (I guess some leftover files have to be removed.) What can I do? (I can identify a great number of files in Program Files that contain "visio" in safe mode, but do not know which could be removed.)
Submitted: 1 year ago.
Category: Computer
Expert:  Tim replied 1 year ago.

Hey there, yeah it sounds like something may have gone wrong and its still partly there. What error are you getting when reinstalling? This might be something best done via remote desktop.


Customer: replied 1 year ago.
error code when using "change" from control panel is(###) ###-####4
Expert:  Tim replied 1 year ago.

thats when you are trying to uninstall it?

Expert:  Tim replied 1 year ago.

Hey, for some reason your payment failed......this is pretty common. you can call 1(###) ###-####(customer service) and ask them why, its probably your bank.