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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Just bought a windows 10 computer and am trying to get my

Customer Question

Just bought a windows 10 computer and am trying to get my e-mails.It is stating that my account needs updating. what do I do?account***@******.***
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: HP notebook windows 10 model# *****
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: no the geek squad from best buy was suppose to set everything up for me, but I guess I don't know what that included. I have a passport that I had things transferred from old computer to this one. wouldn't that include the e-mail?
JA: Anything else you want the computer expert to know before I connect you?
Customer: I'm an old person who is completely dumb when it comes to comp. if you couldn't tell
Submitted: 11 months ago.
Category: Computer
Expert:  Cody replied 11 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 11 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Expert:  Cody replied 11 months ago.

please reply to this chat

Customer: replied 11 months ago.
I'm not understanding why each little thing is costing more money. What will you be fixing with this twenty?
Expert:  Cody replied 11 months ago.

its for remote assistance