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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a WINDOWS GATEWAY NV52 i'm trying to set back to

Customer Question

Hi Pearl, I have a WINDOWS GATEWAY NV52 i'm trying to set back to factory settings
JA: How long has this been going on?
Customer: well, I don't know - it hasn't been used in a few years.
JA: What troubleshooting have you tried?
Customer: I am getting to the GATEWAY RECOVERY CENTER - but then there is NO OPTION to CLICK "Full Recovery", there are only options to RESTORE SYSTEM and other like, RECOVER FROM A PREVIOUS something that I SET UP"
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: SYSTEM IMAGE RESTORE is the one tha only looks similar
Submitted: 11 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 11 months ago.


I'm sorry about the issue. Does the "System Image Restore" do anything? Or does option "Recover from a previous...." do anything?

Does your Gateway laptop have windows xp, vista, or 7 or 8 or 10?

Does your laptop currently working?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 11 months ago.

When you turn on your Gateway laptop normally, what happens?

Is your Gateway laptop currently working? If yes, is it slow?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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