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How do I retrieve Google on my Lenovo Tablet

Customer Question
How do I retrieve Google on my Lenovo Tablet
Submitted: 1 year ago.Category: Computer
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Answered in 3 minutes by:
8/9/2016
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,076
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Are you trying to install Google?

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Customer reply replied 1 year ago
How? The problem is that I had all Google apps, but something happened, or I did something wrong by pressing incorrect keys.
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

So have all the apps just disappeared, and what apps did you have?

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Customer reply replied 1 year ago
No they are there, but they don't work. I get unfortunately google has stopped, or email, or Google play, anything to do with Google
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

Okay. What version of Windows are you running, and when did you notice the apps no longer work?

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Customer reply replied 1 year ago
Thus a Lenovo Tablet 2A8-50
Customer reply replied 1 year ago
This is, not thus a...
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

Have you tried to reinstall the Google apps?

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Customer reply replied 1 year ago
How do I do that??
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

Do you see the Google Play Store icon?

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Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

Open the Play Store then search for the Google app that is not working correctly. When you find it in the store, it will give you the option to uninstall it. Then you can reinstall it again and that should resolve the problem.

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Customer reply replied 1 year ago
Can't do it... says authentication is required. You need to sign into your Google account.
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

You should have a Google account? That may be why the apps are not working??

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Customer reply replied 1 year ago
Exactly.... I had it but now I don't.
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

Have you tried signing in, or what happens when you do?

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Customer reply replied 1 year ago
I can't sign in....... I get the authenticity message I mentioned earlier.
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

What is your gmail address you use to sign in with?

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Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

Give me a minute please.

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Customer reply replied 1 year ago
Ok
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

Do you know how you connect to the internet from your tablet?

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Customer reply replied 1 year ago
No...
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

Did you setup the tablet originally?

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Customer reply replied 1 year ago
I fid
Customer reply replied 1 year ago
did
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

Okay. Does it use your cell phone service to connect to the internet?

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Customer reply replied 1 year ago
I use my cell phone to connect to the Internet
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

Have you tried turning it off then back on to see if it will reconnect?

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Customer reply replied 1 year ago
left it off all night. I'm doing it again to see what happens.
Customer reply replied 1 year ago
that didn't work
I guess I will have to call the Geek Squad to make an appointment to take it in at Best Buy. I made a mess with something....
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

When it comes back on, make sure the Tablet is not in Airplane mode. This is located in the Settings Menu under Wireless and Networks.

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Customer reply replied 1 year ago
It's not in Airplane Mode
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

Also check to make sure the wireless is turned on.

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Customer reply replied 1 year ago
It is on
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

Okay. When you get the authentication message, have you ever had to use a password ***** gain access?

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Customer reply replied 1 year ago
No
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

Okay. I can give you instructions to do a reset provided you don't have anything you want to keep?

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Customer reply replied 1 year ago
Dan if I do a "Factory Reset" will that do it. Will I loose everything such as contacts, pictures, and would I have to set up a new Facebook page.
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

You will lose everything you have saved on the tablet. Your facebook will not be affected.

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Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

Your tablet will be as it was when you first got it.

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Customer reply replied 1 year ago
Ok I have no other choice. Some of the pictures I have on my phone, and the contacts is no problem.So do I go ahead and do the Factory Data Reset??
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

You still have the option of the Geek Squad? Just making sure you consider all avenues.

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Customer reply replied 1 year ago
If everything was backed up on a SIMS (that may not be right), can't that be reloaded once I do a reset?
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

Yes provided you have it backed up. Check this LINK and it will give you instructions complete with screen prints to reset your tablet.

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Customer reply replied 1 year ago
they are backed up.....Dan, so that I will not have to do a new FB page, can you tell me how to link my existing page with the one in my tablet when I reset, and how do I reload the backed up items.
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

Wanda, as much as I would like to help you through this, I think it would complicate things more for you. Is there anyone that can actually take your tablet and change the settings for you?

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Customer reply replied 1 year ago
No not right now, but no problem Dan I will get some assistance. If you're done, then I am also.
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago

Okay Wanda. I wish you the best!

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Tech Support Specialist: IT Miro, Computer Scientist replied 1 year ago
IT Miro
IT Miro, Computer Scientist
Category: Computer
Satisfied Customers: 3,243
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
Verified

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

It looks like the previous Expert is not available any more. I can continue assisting you.

Let me know if you have reset your Lenovo tablet yet.

I am awaiting your reply.

Thanks,
IT Miro

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