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comp_audio, Computer Support Specialist
Category: Computer
Satisfied Customers: 326
Experience:  20+ Years exp. CompTIA A+, Lenovo and Dell Certified.
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I'm having problems getting my majic to work. After getting

Customer Question

I'm having problems getting my majic jack to work. After getting it activated and registered all I get when I pick up the receiver is "error 42 check internet connection."
Submitted: 11 months ago.
Category: Computer
Expert:  comp_audio replied 11 months ago.

Welcome to JustAnswer! My name is ***** ***** I will do my very best to assist you today. Please give me a minute to find the information for you. Thanks for your patience.

Expert:  comp_audio replied 11 months ago.

I have seen this before and it is a common issue. The MJ+ does not work with network security features found in current DSL/Cable/routers. If you've purchased MJ+ and get "error 42" or similar, you can just plug the MJ+ into your computer. If you do not want to do that there is another way to resolve this but it will take a little time and tech savvy knowledge. If you're technically inclined and want to tackle it yourself I can send you the instructions, or if you prefer I can also "Offer Premium Services" (for additional fee of $20) and do it for you via remote control while you watch. Let me know how you would like to proceed. I appreciate your patience and look forward to hearing back from you soon.

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