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Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
To be clear, you do h ave a windows 7 machine that we can access via a screen share, so I can have a look at your google account settings with you, to try and figure out whats going on?
Hello again, I see you viewed my last reply but never responded. Did you still need help with this issue?
Please respond when you can so we can close this issue or continue working on the problem.