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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Trend Micro is on a download link or its on a disk?
double click on the link if its in your email and that should open the download link.
Do you have a licence key as well along with the download link?
If you have billing related query you can contact customer care they will assist you.
You didn,t tell me what happens when you click on the link you got from trend micro
Please remember when we dealing with your issue. It is quite possible and may take more than one step or answer multiple times to solve a problem. In case the answer provided does not help or work don't be dissatisfied, use the Reply to expert or click on the “Continue Conversation” button and I will be happy to continue to help.