Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer

My WiFi shows connected on my android phone, but google says

Customer Question
I'm offline. How can I...
My WiFi shows connected on my android phone, but google says I'm offline. How can I fix it so I can google info.
Submitted: 1 year ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
8/1/2016
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 year ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38,988
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,

I'm sorry about the issue. Please try the following:

Solution #1:

- Press and hold the Power on / off button on your phone, then select the Restart option and confirm, and check.

Solution #2:

- Open Settings app icon, then tap on the Wi-Fi option, then tap on your wireless network name, and tap on the option Forget if shown. Then tap on your wireless network name again and connect. Then open Internet and check. If needed, open Play Store app icon and check.

- If it still does not work, please let me know the model of your phone, and if Wi-Fi was working fine on your android phone with the same internet modem / router previously. Also, what's the model of your internet modem / router device?

Please reply at the box below to continue. Thank you,

Ask Your Own Computer Question
Customer reply replied 1 year ago
Followed instruction. When I ask google question I still get off line.
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 year ago

I'm sorry. What's the model of your android phone?

- If you open the Internet app on your phone, does it let you go to a website, such as google.com or yahoo.com etc.?

Please reply at the box below. Thank you,

Ask Your Own Computer Question
Customer reply replied 1 year ago
SM6920F. Yes it seems to work for write in on internet app.
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 year ago

Was Google working fine previously?

Does Google work if you turn off Wi-Fi?

Please let me know. Thank you,

Ask Your Own Computer Question
Customer reply replied 1 year ago
No but my signal is weak.
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 year ago

Thank you. Here are a couple of more solutions:

Solution #3:

- When it says you're offline, then say OK Google again and check.

Solution #4:

- Open Apps, then Settings, then Application manager, then swipe from right to left to the option All, then scroll down, then select option S Voice, then make sure to turn on / enable S Voice. Then check Google.

Please let me know; I will troubleshoot further as needed. Thank you,

Ask Your Own Computer Question
Customer reply replied 1 year ago
Have several times. Problem has lasted a few days. I only see smart manager. Then it shows battery life storage ram and security. Also an option to clean all.. is this what you mean by app manager
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 year ago

Open Settings app icon, then scroll down, then do you see the option called Application manager?

Ask Your Own Computer Question
Customer reply replied 1 year ago
I am in settings . I see a broken circle on a blue background with a smaller circle inside. It says smart manager. Under that is a blue background with four squares which says applications . They seem to be a category. I do not see an app. Manager on this list.
Customer reply replied 1 year ago
As you can tell, I'm not very intuitive about this process.
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 year ago

I'm sorry. So you open Apps, then you see a list of all your app icons. Is that correct? If yes, you tap on the app icon (the gear / wheel icon) called Settings. Then that's where you see options, such as Wi-Fi, Bluetooth, Sound... If so, when in Settings, when you scroll down and/or swipe from right to left, you do not see an option called Application manager. Does it show any more option?

Ask Your Own Computer Question
Customer reply replied 1 year ago
The list starts with WiFi etc. I scroll down. The only manager is named smart. As I described .next on the list is applications. It gives me another list starting with camera. On that list is s voice app and Google. If this is any help. I don't know what we are hoping to do so I can't help more.
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 year ago

When you are in Settings, also swipe the screen from right to left. Then do you see more options?

- If yes, do you see option Applications and/or option Application manager?

Ask Your Own Computer Question
Customer reply replied 1 year ago
I went to the manual screen it says on the settings screen. Tap on applications and I will see app . Manager. It sounds like I should try settings then app?
Customer reply replied 1 year ago
I found it. The list starts with flashlight. I am in app. Manga.
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 year ago

Great. Now in Application manager, then swipe from right to left to get to the option called All at the top

, then scroll down, then select option S Voice, then make sure to turn on / enable S Voice. Then check Google.

Please let me know. Thank you,

Ask Your Own Computer Question
Customer reply replied 1 year ago
I've got more but no all. Under more: show system apps, apps that can appear on top, change system settings, reset app preferences. Nothing happens left or right swiping.
Customer reply replied 1 year ago
I have something with a system icon in the apps list that says Android System Web view. Someone could make a lot of money with an up-to-date vocabulary of terms for seniors.
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 year ago

When you are in Application manager window (it should show the 3 words Application manager MORE at the top), DO NOT tap on the option MORE.

- But when you are in Application manager window, swipe the screen from right to left. Then do you see the options DOWNLOADED RUNNING ALL at the top?

Please reply at the box below. Thank you,

Ask Your Own Computer Question
Customer reply replied 1 year ago
Should be a , between terms and seniors.
NO. It goes to Applications when I try to swipe, or touch Applications Manager.I have an added option of default applications
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 year ago

You must touch the option Application manager first. Then you can swipe the screen from right to left.

So you touch Applications, then you touch Application manager

, then you see the option Default Applications.

- In the Application manager window, what else do you see?

Do you also have a windows xp, vista, or 7 or 8 or 10, or mac computer?

Ask Your Own Computer Question
Customer reply replied 1 year ago
Are you there
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 year ago

Yes. I'm still here. Did you see my last reply? Here was my last reply again:

You must touch the option Application manager first. Then you can swipe the screen from right to left.

So you touch Applications, then you touch Application manager

, then you see the option Default Applications.

- In the Application manager window, what else do you see?

Do you also have a windows xp, vista, or 7 or 8 or 10, or mac computer? And/or what's the brand / model of your computer?

Please let me know. Thank you,

Ask Your Own Computer Question
Customer reply replied 1 year ago
I was following you on my tablet so I could follow your directions on my phone. You no longer are coming through on my tablet.
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 year ago

What's the model of your tablet? Can you scroll down at this web page in order to see my replies?

Can you refresh this web page?

Ask Your Own Computer Question
Customer reply replied 1 year ago
I refreshed the page ok. Thanks now I have to find the app mangagain
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 year ago

Basically, you just open Settings app icon, then open Applications, then open Application manager

, then right away, swipe screen from right to left to see the option Downloaded Running All.

Ask Your Own Computer Question
Customer reply replied 1 year ago
I don't see default unless I touch more. What I see is flashlight android system web view etc. There is a left pointing arrow to the left of the application manager. If I swipe, nothing. If I tap it I get applications if I tap it again I'm back to settings. No swipe works.
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 year ago

What's the brand / model of your tablet?

Can you please watch the instruction video at the website below in order to know how to get to the option Application Manager and option ALL:

https://www.youtube.com/watch?v=bRagl_QWFmE

; (just follow the video steps until you get the ALL option, then let me know; don't continue with any other step after that.)

Please let me know. Thank you,

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 1 year ago

Please let me know if you have any trouble following the steps in the video:

https://www.youtube.com/watch?v=G6DAzzApGF4

- Here are all other solutions:

Solution #4:

- Open Apps, then Settings (or swipe down from the top of the screen, then tap on the gear /wheel icon at the top)

, then open Applications -> Application manager

, then swipe from right to left to the option All

, then scroll down, then select option S Voice, then make sure to disable S Voice. Then check Google. (If needed, enable / disable S Voice and check.)

Solution #5:

- Make sure the date and time are correct on your computer.

Solution #6:

1. Open Settings app icon.
2. Select option Battery, then Battery Usage
3. Select option More at the upper right corner, then option Optimize Battery Usage
4. Select All Apps from the drop-down menu
5. Select the item S Voice and/or Google and/or Google Voice Search and/or each Google item, then turn it off.

6. See if you can use Google now.

Solution #7:

- Open Settings app icon -> Applications -> Application manager. Then keep swiping the screen from right to left until you get the option called ALL. Then scroll down, then tap on option Google App (or Google or Google Voice Search, etc.), then if needed, scroll down, then tap on CLEAR DATA option if available, and/or option CLEAR CACHE and confirm. Then check Google.

Solution #8:

- Open Apps -> Settings -> Battery. Then select option Ultra power saving mode, if available, and turn it off.

- Open Apps -> Settings -> Battery. Then select option Power saving mode, and turn it off.

, then check Google.

Solution #8:

1. Open Apps.

2. Tap and hold on the Google app icon.

3. Then drag it to "App info", then release.

4. Select "Launch as default", then select Delete default"

5. Then go back, then select "Force Stop"

6. Then start, or restart the phone, and check Google.

Solution #9:

  1. Open Settings app icon.
  2. Select option Accounts.
  3. Select option Google.
  4. Tap on your Google (gmail) account.
  5. Tap on the More option at the top, and remove account for now and confirm.
  6. Open Settings app icon, then option Accounts. Then option Add account. Then option Google. Then enter your Google / gmail account information and continue. Then check Google.

When you are available, please reply at the box below to continue. Thank you,

Ask Your Own Computer Question
Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38,988
38,988 Satisfied Customers
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.

Viet - Computer Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I can't get into my Emails-password not accepted even though
I can't get into my Emails-password ***** accepted even though I said to … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
434 satisfied customers
It won't connect with the internet. I get a stop code:
It won't connect with the internet. I get a stop code: inaccessible boot device message. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Gateway GT5682. A little ancient......usb ports not working.
Gateway GT5682. A little ancient......usb ports not working. Keyboard is a ps/2 plug in. So keyboard works. … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
781 satisfied customers
Nothing...want to cancel my SKYPE contract and phone# Have
nothing...want to cancel my SKYPE contract and phone# … read more
ChrisC
ChrisC
PC Technician
Associate Degree
660 satisfied customers
I purchased Office 365 yesterday from a Staples outlet but I
My name is ***** ***** I purchased Office 365 yesterday from a Staples outlet but I cant seem to get it to load. I have the 5 user edition … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
434 satisfied customers
I bought Microsoft Office 365 at WalMart the same day I
I bought Microsoft Office 365 at WalMart the same day I bought a Lenovo computer. The computer has had a catastrophic failure and the only thing I have is the Product Key. What do I need to do to get … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
434 satisfied customers
I have a Kodak Easyshare DX6340 that works perfectly. I
Hi! I have a Kodak Easyshare DX6340 that works perfectly. I upgraded to Windows 10 and find the camera is not compatible. Outside of getting a new camera, is there any way to make it work? Thanks! … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Support Specialist
38,988 satisfied customers
I have the required (or newer) versions of Chrome, Firefox
I have the required (or newer) versions of Chrome, Firefox and Safari but can't stream a prime tv series … read more
Mike Taylor
Mike Taylor
40 satisfied customers
Microsoft called and said do not uses my computer,and have
Microsoft called and said do not uses my computer,and have someone look into the problem … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,275 satisfied customers
Why am I banned from my ps4. Do u need the new amex number I
why am I banned from my ps4. Do u need the new amex number I just got … read more
Mike Taylor
Mike Taylor
40 satisfied customers
My keyboard locked up. i cannot get it going again. i was
hi. my keyboard locked up. i cannot get it going again. i was stupid. i thought tweakbit was microsoft. the keyboard stopped working after i downloaded some clean up programs. … read more
Sheri
Sheri
Bachelor\u0027s Degree
105 satisfied customers
I mistakenly deleted Word from my PC. I cannot restore it
I mistakenly deleted Word from my PC. I cannot restore it from the Recycle Bin. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
How can i switch back to my old format, hp not sure on the
just tonight. it told me to click a icon at the top right but nothing happened … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Support Specialist
38,988 satisfied customers
I have a lawyer client who has a Bluray disc / audio
I have a lawyer client who has a Bluray disc / audio interview for a trial. It will not play on his computer. Do I need to purchase a bluray player for computer? I did load VLC bluray but would not pl… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Can't finish typing email when following message comes up on
can't finish typing email when following message comes up on screen Sorry, something unexpected happned and winfows Live Mail must close. Your most recent changes may not be saved … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,275 satisfied customers
Friday night i fell for a tech support scam from a group
friday night i fell for a tech support scam from a group called mwsupport. I gave them control of my computer for a time and they installed some icons on my desktop including ATF-Cleaner. I paid some … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,275 satisfied customers
My charity has received approval from MS for the donation of
My charity has received approval from MS for the donation of 3 Windows 10 licenses and three MS Office licenses and have paid MS for the discounted prices. In attempting to download the software, I ha… read more
Mike Taylor
Mike Taylor
40 satisfied customers
I have a new Lenovo laptop forgot the password. I cannot
I have a new Lenovo laptop forgot the password. I cannot have access to it … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x