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Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2795
Experience:  CCNA, A+, MCSE with over 12 years experience.
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New Dell with Windows 10. They ask I use a Pin # instead of

Customer Question

New Dell with Windows 10. They ask I use a Pin # instead of my password ***** security reason and it won't accept either one. I haven't transferred my files yet from my old computer so I cannot go to email yet.
JA: Just to clarify, what's the exact model of your Dell? And what operating system are you running?
Customer: Windows 10 Hold on while I check. Inspiron something.
JA: What troubleshooting have you tried?
Customer: Nothing yet. I'm not really computer literate and a lot of explanations to do, I have no idea what they're talking about. I just need to get signed in to this new computer.
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I'll have to check the model of this computer.
Submitted: 1 year ago.
Category: Computer
Customer: replied 1 year ago.
I tried both my password ***** pin # and they weren't accepted.
Customer: replied 1 year ago.
After an electrical storm the other morning, my old computer wouldn't boot up so we're taking it in to be repaired so we can transfer my files to this computer.
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist.

Are you sitting in front of the problem PC right now? We can work on this.

Expert:  Byron replied 1 year ago.

Let me ask, on your login screen do you see your email address?

Expert:  Byron replied 1 year ago.

Do this on your new PC.

Start or restart the machine such that you are looking at the login screen. But don't log in.

While holding down the Shift key, click the Power icon in the

lower right corner (far right) and select Restart.

Release the Shift key when you see "Please Wait"

When the Choose an Option page opens select Troubleshoot

click Reset this PC

click Remove Everything

then select Just Remove Files and proceed with the reset.

When the reset is complete you'll re-create your user account

and you'll have access to the computer again.

Customer: replied 1 year ago.
Inspiron 3650
I don't text and cannot connect to email yet as files have not been transferred to this computer. Besides that, I cannot sign in. That's why I'm going to you.
Expert:  Byron replied 1 year ago.

Please accept the phone call offer. I'll call you right now.

Expert:  Byron replied 1 year ago.

Do this on your new PC.

Start or restart the machine such that you are looking at the login screen. But don't log in.

While holding down the left-side Shift key, click the Power icon in the

lower right corner (far right) and select Restart.

Release the Shift key when you see "Please Wait"

When the Choose an Option page opens select Troubleshoot

click Reset this PC

click Remove Everything

then select Just Remove Files and proceed with the reset.

When the reset is complete you'll re-create your user account

and you'll have access to the computer again.

Expert:  Byron replied 1 year ago.

Hi. Please accept the phone call offer and I can call right now.

Expert:  Byron replied 1 year ago.

Please follow the instructions below to get back in to your machine.

If you are having issues with them, accept the phone call offer and I'll walk you though it:

Start or restart the machine such that you are looking at the login screen. But don't log in.

While holding down the left-side Shift key, click the Power icon in the

lower right corner (far right) and select Restart.

Release the Shift key when you see "Please Wait"

When the Choose an Option page opens select Troubleshoot

click Reset this PC

click Remove Everything

then select Just Remove Files and proceed with the reset.

When the reset is complete you'll re-create your user account

and you'll have access to the computer again.

Expert:  Byron replied 1 year ago.

Hi. Are you having issues executing the instruction I posted just above?