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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I lost my hard drive and all my programs. I have been trying

Customer Question

I lost my hard drive and all my programs. I have been trying to reload. I found my download of version 7 and reinstalled it. iPage is my email host. WhenI try to start my email I get the error "The server's SSN certificate was rejected for the following reason: Unknown" The message ask if I want to trust this certificate in future sessions? I answer 'YES' and the same message pops up. Any ideas?
JA: How much experience do you have with this particular machine?
Customer: 10 Years as user and mid level maintenance, I am primarily a system designer and programmer.
JA: What troubleshooting have you tried?
Customer: Not a lot, comm is one of my weaker areas.
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I run 15 different email accounts when Eudora is working. I have tried a few changes while working with iPage teck Support but they do not understand Eudora.
Submitted: 11 months ago.
Category: Computer
Expert:  Jason Jones replied 11 months ago.

I am the person that will be helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

Thank you,


P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

Customer: replied 11 months ago.
Just cancel this session and refund any funs you have taken from my account. I know you are part of a business and I do not work with any business that works the way this one does. Thank you for wasting my time..
Expert:  Jason Jones replied 11 months ago.

I have absolutely no idea what you are referring to, but I will go ahead and close the question. I am not part of any of the business decisions. Thank you.