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ChrisC
ChrisC, Computer Enthusiast
Category: Computer
Satisfied Customers: 1984
Experience:  Over 15 years experience as a computer technician.
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I have a ASUS HP Pavillion Elite m9340f PC model k53e. I was

Customer Question

Chris
i have a ASUS HP Pavillion Elite m9340f PC model k53e.
I was trying to upgrade to 10 and receiving Display Error
i went in to delete grafic driver and should have unchecked the box about removing software. i nned driver back and upgrade to 10. Thanks
Submitted: 12 months ago.
Category: Computer
Expert:  ChrisC replied 12 months ago.

Hey again George,

So help me to understand this situation. Are you saying you did or did not actually remove the driver?

Also, you're getting the same display error when trying to upgrade?

Customer: replied 12 months ago.

i removed the driver and software

Expert:  ChrisC replied 12 months ago.

Okay, thanks. I'm taking a look at HPs site right now.

Can you tell me what version of Windows you're currently running on there?

Customer: replied 12 months ago.

7 professinal

Expert:  ChrisC replied 12 months ago.

Did that machine originally come with Vista? The reason I ask is because on HP's website the only drivers listed for that model are for Vista.

Customer: replied 12 months ago.

windows 7 home prem

Expert:  ChrisC replied 12 months ago.

George, I just noticed that you seem to be referencing two computers in your opening message:

HP Pavilion Elite M9340f

ASUS K53e

One is a desktop and the other is a laptop. Which machine are we talked about here?

Customer: replied 12 months ago.

the asus K53e need driver and windows10

the other one is fixed

Expert:  ChrisC replied 12 months ago.

Oh okay, gotcha.

To get the driver reinstalled for the ASUS you should just have to go to the following link:

http://www.asus.com/US/Notebooks/K53E/HelpDesk_Download/

Choose your operating system and then choose the latest revision of the VGA driver.

Give that a shot and let me know how it goes.

Customer: replied 12 months ago.

i dont think im getting any where,

Can i try and update Windows and fix drive later

Expert:  ChrisC replied 12 months ago.

Sure. In fact, if you can successfully upgrade then Win 10 may be able to locate and install the proper driver on its own.

Expert:  ChrisC replied 12 months ago.

If the standard upgrade is not working for you, the other options would be the same that I listed for your other machine.

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