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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have trouble loading windows 10 from 7.I have talked with

Customer Question

I have trouble loading windows 10 from 7.I have talked with a tech before. Case #(###) ###-#### 3-digit code 734673. Abel
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: Sonny Vaio. Windows 7.
JA: What troubleshooting have you tried?
Customer: The tech yesterday suggested that I switch from wifi to a wired connection, which I did, but no improvement.
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No thank you.
Submitted: 1 year ago.
Category: Computer
Expert:  Martin replied 1 year ago.

Hello and welcome.

Have you tried loading it from the media creation tool?

You can burn the installation onto a DVD or copy it to a USB and run it from there, that's the way to get it going when it fails the regular way.

I can show you how to do this remotely if you like,