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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My serial# is 013 513 005 782 914. Have a 32 gb music card

Customer Question

my serial# ***** ***** 513 005 782 914. Have a 32 gb music card in my phone. used 12.GB. 16.8 GB left. phone won't let me play my music. invalid format. is what comes up. Why??? I'm not a tekee person. So hopefully someone could give me in the easiest way , to fix my prob. Would hate to put in my card # & then find out I have no clue what you are talking about. phone is supposed to handle a 64 GB card.
Submitted: 11 months ago.
Category: Computer
Expert:  Cris replied 11 months ago.

Hi, thanks for using I am Cris.

Can you tell the model of your phone? Also do you know what format the songs are in? MP3?

Customer: replied 11 months ago.
music is mp3 alcatel I don't know.
Expert:  Cris replied 11 months ago.

Please try downloading n7player Music Player from the Google Play Store. Then try playing the music from the app, let me know the outcome.

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