How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My serial# is 013 513 005 782 914. Have a 32 gb music card

Customer Question

my serial# ***** ***** 513 005 782 914. Have a 32 gb music card in my phone. used 12.GB. 16.8 GB left. phone won't let me play my music. invalid format. is what comes up. Why??? I'm not a tekee person. So hopefully someone could give me in the easiest way , to fix my prob. Would hate to put in my card # & then find out I have no clue what you are talking about. phone is supposed to handle a 64 GB card.
Submitted: 11 months ago.
Category: Computer
Expert:  Cris replied 11 months ago.

Hi, thanks for using JustAnswer.com I am Cris.

Can you tell the model of your phone? Also do you know what format the songs are in? MP3?

Customer: replied 11 months ago.
music is mp3 alcatel I don't know.
Expert:  Cris replied 11 months ago.

Please try downloading n7player Music Player from the Google Play Store. Then try playing the music from the app, let me know the outcome.

Related Computer Questions