How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Quiksilver07070 Your Own Question
Quiksilver07070, Computer Support Specialist
Category: Computer
Satisfied Customers: 793
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
Type Your Computer Question Here...
Quiksilver07070 is online now
A new question is answered every 9 seconds

I'm trying to use my vupoint film and slide digital

Customer Question

I'm trying to use my vupoint film and slide digital converter. I haven't used it in quite a long time - I have the converter and the slideholders and slides but I seem to be missing something another piece. What is it??????
thanks, barb
Submitted: 12 months ago.
Category: Computer
Expert:  Quiksilver07070 replied 12 months ago.

Hello Barb, and thank you for choosing


Please tell me the make and MODEL number of the VUPOINT.

As much information about the VUPOINT as you can.......serial number.....model number.

So i can identify the technical documents.....and tell you what is missing, if anything.

Expert:  Quiksilver07070 replied 12 months ago.

Is your Vupoint look the same as what you see in the image link (below)?

The image below shows eveything that comes WITH it.

Do you have all the parts and pieces shown?

Expert:  Quiksilver07070 replied 12 months ago.

If your Vupoint is Model C520-VP, then it will NOT work on Windows 7.

It will ONLY work on Windows Vista or LOWER, such as Windows XP.

Expert:  Quiksilver07070 replied 12 months ago.

The problem is, that the model you have is not going to work on Windows 7.

Look in the image below, i circled the wording that states it will ONLY work on Windows Vista or Windows XP ONLY.

Windows 7 will NOT work.

YOu have to either connect this VuPoint to a different computer that has Windows Vista or Windows XP, or get a NEW VuPoint converter.

Thats the ONLY options.

Im sorry, but theres no reason to lie, or beat around the bush. This VuPoint might be just a bit too old.

It may not even work being so it DOES have sensitive optical equipment....I would be hesitant to use it.


Please take a moment to rate my Performance.

Thank you.

See image below showing the compatability:

Related Computer Questions