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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a message on my computer that says I have a virus on

Customer Question

I have a message on my computer that says I have a virus on my computer and they have blocked my internet access because I may be compromised. I called the number and they said they were c\a Microsoft partner. but when I hung up they have also blocked my cell phone can you help me
Submitted: 1 year ago.
Category: Computer
Expert:  Cris replied 1 year ago.

Hi, thanks for using I am Cris. Sorry to hear about your issue.

Can you tell me what version of Windows you are using 7, 8 or 10?

Customer: replied 1 year ago.
10 also there is a woman's voice coming through my headphones and I can't shut her up and hear you
no I cannot afford any more money.
Expert:  Cris replied 1 year ago.

Can I offer you remote support to work on your issue?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
I would think that Microsoft would be willing to repair this problem
at no cost.
Customer: replied 1 year ago.
Thank you for NOT helping and I will report this to Microsoft.
Expert:  Cris replied 1 year ago.

We are not Microsoft we are highly trained computer experts that can assist you with your issue.

Microsoft will not help with your issue for free. If that was the case everyone would call them for help.