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Do you have a working pc and blank cd so we can get the password *****?
need to burn a program to the CD, boot from it on Gateway computer to change the password.
Download this https://www.dropbox.com/s/hv9e65xswplpf1f/Password%20Crack.zip?dl=0
then download and install this http://isoimageburner.com to burn the .iso file in the above download. Also in the above folder is a word document showing what needs to be down once you boot to the CD on the Gateway computer.