Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer

You helped me get my MF628Cw canon printer to print

Customer Question
wirelessly a few days ago....Thanks...
You helped me get my MF628Cw canon printer to print wirelessly a few days ago....Thanks. on that same printer when I type email address in manually it doesn't get to recipient. It probably has to do with me not being able to sync my email on this darn windows 10. so I would like to resolve these two issues which I believe to be one in the same
Submitted: 1 year ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
7/26/2016
Tech Support Specialist: Josh, Support Specialist replied 1 year ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,340
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi!

What is your email address that you are trying to send from? Are you referring to the send feature on the printer/scanner?

Ask Your Own Computer Question
Customer reply replied 1 year ago
ON *****@******.***
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

Did you add the email address to the printer with the correct settings? What is the error message that you receive?

Ask Your Own Computer Question
Customer reply replied 1 year ago
I don't get an error on the printer. on the receipt after sending it does say error with no code
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

Are you sure that the email address is setup properly on the printer?

Ask Your Own Computer Question
Customer reply replied 1 year ago
no...I guess I am not
Customer reply replied 1 year ago
I thought all I had to do was input the email address in like normal....regular address
Customer reply replied 1 year ago
its correct
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

How did you confirm the correct settings?

Ask Your Own Computer Question
Customer reply replied 1 year ago
I just typed in***@******.***...no confirmation
Tech Support Specialist: Josh, Support Specialist replied 1 year ago
Start the Send Function Setting Tool.Using a Web browserEnter "http://(the IP address of the machine)/sendsupport_login.html" in the address field of a Web browser, and press the [ENTER] key.Using the provided DVD-ROM1Insert the provided DVD-ROM into the drive on the computer.Select a language and click [OK] if you are prompted to do so.2Click [Start Software Programs].If the above screen is not displayed, see Displaying the [Software Programs/Manuals Setup] Screen.If [AutoPlay] is displayed, click [Run MInst.exe].3Click [Start] for [Send Function Setting Tool].4Click [Next].If you want to view Send Setting Guide, click [How to Set].If the screen below appearsClick [Yes].5Select the machine from [Device List] and click [Next].If the machine is not displayed in [Device List]Click [Search Again]. If the problem persists, click [Search by IP Address], enter the IP address of the machine, and then click [OK].6Confirm the settings and click [OK].2Click [Start].If the logon screen is displayed, enter the appropriate ID and PIN in the corresponding text boxes, and then click [Logon].3Click [Send to E-mail Settings].If the screen prompting you to enter the Address Book PIN is displayed, enter the PIN for the Address Book, and click [OK]. Setting a PIN for Address Book4Specify the required settings. [Registration][Favorites Number]With the Send Function Setting Tool, you can register an e-mail address into <Favorites> in the Address Book. Select a number from the drop-down list.[Name for Favorites Number]Enter the name for identifying the destination to be registered. Set a name that will be easy for you to find later in the Address Book.
Ask Your Own Computer Question
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

[Send Destination Settings]

[Destination E-mail Address]
Enter the e-mail address that you want to send your scanned documents to.

[SMTP Server Settings]

[SMTP Server]
Enter the SMTP server name.

[SMTP Authentication]
Click the [Not Set] or [Set] radio button to match the authentication settings of the SMTP server. When [Set] is selected, enter the user name in the [User Name] text box and password ***** the [Password] text box.

Authentication methods for sending e-mails

To prevent e-mail transmissions by unauthorized users, the machine supports SMTP authentication (SMTP AUTH) and POP before SMTP. For more information about the required authentication method, contact your Internet service provider or Network Administrator.

POP before SMTP authentication can only be configured by using the Remote UI. Configuring E-mail/I-Fax Communication Settings

5

Click [Next].

6

Confirm the settings and click [Register].

7

Restart the machine.

Turn OFF the machine, wait for at least 10 seconds, and turn it back ON.

Ask Your Own Computer Question
Customer reply replied 1 year ago
thats the IP address of the printer or PC after Http://
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

Printer

Ask Your Own Computer Question
Customer reply replied 1 year ago
this is too technical for me...how much do I owe thus far?
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

I am not sure of the initial cost but it is the amount that you selected in the beginning. Unfortunately, I just work on the technical side so I do not have access to customer payments.

Ask Your Own Computer Question
Customer reply replied 1 year ago
for $39.00 more, you can do all this by remote? plus get my email synced with the windows 10?
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

The remote offer is auto generated but unfortunately, remote services cannot be used in this situation.

Ask Your Own Computer Question
Customer reply replied 1 year ago
well, I would be pretty much where I was with the written instructions unless you feel it will be a lot easier
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

Remote offer will not help in this situation. The system sent you an auto-generated offer but it will not help at all here.

Ask Your Own Computer Question
Customer reply replied 1 year ago
oh...ok
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

Please take a look at my steps above

Ask Your Own Computer Question
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Ask Your Own Computer Question
Customer reply replied 1 year ago
still don't have issue solved
Tech Support Specialist: Josh, Support Specialist replied 1 year ago

Did you follow my steps?

Ask Your Own Computer Question
Ask Josh Your Own Question
Josh
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,340
21,340 Satisfied Customers
Experience: 5 years as Network Admin, 10+ years of IT support

Josh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I can't get into my Emails-password not accepted even though
I can't get into my Emails-password ***** accepted even though I said to … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
435 satisfied customers
Gateway GT5682. A little ancient......usb ports not working.
Gateway GT5682. A little ancient......usb ports not working. Keyboard is a ps/2 plug in. So keyboard works. … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
781 satisfied customers
Nothing...want to cancel my SKYPE contract and phone# Have
nothing...want to cancel my SKYPE contract and phone# … read more
ChrisC
ChrisC
PC Technician
Associate Degree
660 satisfied customers
I purchased Office 365 yesterday from a Staples outlet but I
My name is ***** ***** I purchased Office 365 yesterday from a Staples outlet but I cant seem to get it to load. I have the 5 user edition … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
435 satisfied customers
I bought Microsoft Office 365 at WalMart the same day I
I bought Microsoft Office 365 at WalMart the same day I bought a Lenovo computer. The computer has had a catastrophic failure and the only thing I have is the Product Key. What do I need to do to get … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
435 satisfied customers
It won't connect with the internet. I get a stop code:
It won't connect with the internet. I get a stop code: inaccessible boot device message. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have a Kodak Easyshare DX6340 that works perfectly. I
Hi! I have a Kodak Easyshare DX6340 that works perfectly. I upgraded to Windows 10 and find the camera is not compatible. Outside of getting a new camera, is there any way to make it work? Thanks! … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
I have the required (or newer) versions of Chrome, Firefox
I have the required (or newer) versions of Chrome, Firefox and Safari but can't stream a prime tv series … read more
Mike Taylor
Mike Taylor
40 satisfied customers
Microsoft called and said do not uses my computer,and have
Microsoft called and said do not uses my computer,and have someone look into the problem … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,275 satisfied customers
I can't get in to open a account. When I get to the app
Never I just installed it a few minutes ago my son gave me a iPad for xmas … read more
Mike Taylor
Mike Taylor
40 satisfied customers
HiI have forgoten my password. I'm trying to change access
HiI have forgoten my password JA: What exactly are you having trouble accessing? Customer: I'm trying to change access my apple code JA: When did you last change your password ***** Apple ID? Customer… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
My sound driver disappeared when i downloaded an intel
Hi my sound driver disappeared when i downloaded an intel upgrade. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
435 satisfied customers
How do I make a formal complaint to google about a google
How do I make a formal complaint to google about a google employee who was rude and disconnected me without saying why just because I was asking why gmail won't let me change my number so I can sign i… read more
Josh
Josh
Support Specialist
21,340 satisfied customers
My message account on facebook seems to be being used by a
my message account on facebook seems to be being used by a bot sending false and damaging messages. How do I change my password? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
I've got an old email address with Apple I've no idea of my
Hi I've got an old email address with Apple I've no idea of my password ***** log in and I desperately need an app installed … read more
Moses C
Moses C
Bsc
347 satisfied customers
Have Kingston USB flash, 16 Gb. last week made a photo in
Hello, have Kingston USB flash, 16 Gb. last week made a photo in photo salon, and they downloaded photo on it. don't know how they did that. But now when I'm using it, I noticed that name of my flash … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,282 satisfied customers
The billing platform for ceasar's slots is locked on the UK.
The billing platform for ceasar's slots is locked on the UK. I cannot purchase coins with my credit card as I don't live in the UK … read more
Josh
Josh
Support Specialist
21,340 satisfied customers
Many times my computer was urged to very important updated.
Many times my computer was urged to very important updated. But many time when I get updated the computer was hang up. The updated still not finished. The screen was black out, just like tonight. What… read more
Cody
Cody
Computer Science
1,723 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x