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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37859
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I am getting this message when I turn on my ACER

Customer Question

I am getting this message when I turn on my ACER ONE-----Interactive logon process initialization has failed. Please consult the event log for more details.
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.


I'm sorry about the issue. When did this issue first occur?

Can you please confirm your Acer One computer has windows 7 (or windows xp, vista, or 8 or 10)?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
It started quit a few years ago. It is windows 7 starter
Expert:  Viet - Computer Tech replied 1 year ago.

Thank you. Can you please shut down the Acer One computer. (If needed, press and hold the Power on / off button on the computer for about 10 seconds to power it off.)

Then turn it back on. Then when the Acer / Aspire logo appears, press at the same time the two keys Alt and F10 on the keyboard. Then let me know if it shows something different.

Please reply at the box below to continue. Thank you,