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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a 250 GB external hard drive that I have owned but

Customer Question

I have a 250 GB external hard drive that I have owned for years but never opened it. I finally wanted to use it but my computer does not recognize it. How can I get Windows to discover this device?
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: I would like to use it to transfer data from my old computer to a new one so I need for it to work on both Windows 7 and Windows 10. I am looking for the model on the information sheet.
JA: What troubleshooting have you tried?
Customer: Just unplugging it an plugging it back in.
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No. I am still looking for the model number.
Submitted: 12 months ago.
Category: Computer
Expert:  Jason Jones replied 12 months ago.

I am the person that will be helping you today.

May I ask for the full brand and model name of the drive?

I will be standing by, looking forward to your response.

Thank you,