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Hi, can you tell me whom the selling companies name was? This way I could get this figured out for you.
Okay, give me a little bit here to see what I can do. Be back shortly.
Do you have the invoice number by chance?
Okay, should be soon. I am in touch with them and seeing what I can do to get this resolved for you. And to be clear, if I am able to get you a shipping address to send it back and request a replacement you would be satisfied correct?
Ah, okay. I am sorry about this confusion. We are not employed by Nerd Spoon nor Facebook nor do we have any affiliate with them. Just Answer by Pearl is a paid support portal that people come to when they are not able to find the answers to problems from PC to Attorneys to Appliance repair and more. All experts are verified and put into the categories they are approved in.
I think what must have happened is while you were searching for answers on how to get your issue resolved you must have clicked on a link that took you here where another customer had a similar issue and we helped them. If you do not wish to have me continue to assist I can send this request to our moderators for a refund. If you do want me to still assist then I cannot submit for a refund for you. Please tell me if you want me to continue to work on this for you or if you want a refund.
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Please let me know if you still require assistance.