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Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. Can yu tell me the last part of your email address please? (the part after the @sign). Also, how do you access your email? On a computer, on a phone, on a tablet, or on multiple devices?
A phone call is a premium service. I have offered this for you. It is completely optional. If you accept, I will give you a call. Otherwise we can continue here.