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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can not log in, No, I try to log in on the screen to reset

Customer Question

I can not log in
JA: Have you tried having password ***** directions emailed to you?
Customer: No
JA: What troubleshooting have you tried?
Customer: I try to log in on the screen to reset my user email and the password
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No thank you.
Submitted: 1 year ago.
Category: Computer
Expert:  GeekGal replied 1 year ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. Can yu tell me the last part of your email address please? (the part after the @sign). Also, how do you access your email? On a computer, on a phone, on a tablet, or on multiple devices?

Expert:  GeekGal replied 1 year ago.

A phone call is a premium service. I have offered this for you. It is completely optional. If you accept, I will give you a call. Otherwise we can continue here.