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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
What is the make and model of the scanner you are using and on what computer?
you are trying to scan document from an android phone and the output comes junk?
Please explain a bit more in detail.
I will open the question to other experts as i am unable to understand the situation.
Hello,I am the person that will be helping you today.
Please, walk me through the process that you followed to get the text. Who copied it? From where did they copy it? What kind of message was it?
I will be standing by, looking forward to your response.
1) From where did you make the copy? (text message, webpage, etc, etc, etc)