For Online Computer Support, Ask a Computer Technician
Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.To confirm, are you referring to a password ***** your user account that you need to type before logging into your computer?Let me know,IT Miro
Thanks for confirming!
Are you using a Windows or a Mac computer?
If it is a Windows computer, it could be:- Windows XP- Windows Vista- Windows 7- Windows 8 / 8.1- Windows 10Or, if you are not sure, you can describe how the password ***** looks like, the background picture, etc.
That will help me in providing a more accurate answer for you.
OK. Since it is a Windows 10, I need to know if you see your user name or your Microsoft account (your e-mail address)?
Also, do you see only 1 user account or several?
Is one of those e-mail addresses displayed on the logon screen, asking you for the password, or you only see your name without an e-mail address?
OK. Let's reset the password *****
Are you able to read new e-mails sent to***@******.***?
OK. Please try to enter some random password ***** or 3 times. Type here exactly what you see (the text displayed).
Thanks! It means you switched to a Microsoft account (e-mail address), so the same password ***** ***** to access both your computer and the e-mail address you see displayed on the logon screen.
If none of the passwords you typed work, please disconnect your computer from the Internet and then try the last password ***** used.
Let me know if you were able to sign in.
Please retype your last message as I didn't receive it in full.
What message do you see when you attempt to reset the password ***** going to account.live.com?
You can go to this web address:
and select "I forgot my password". Enter the Microsoft account (e-mail address) you forgot the password ***** and you should see available password ***** methods.
Let me know what is displayed.
If you were unable to reset the password, then you will need to reset the Windows 10 installation to default settings, which will remove the password, but also, remove your files.
If you would like to proceed with that, let me know and I will provide the instructions for you.
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro