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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have lost my password desk top computer can you help me

Customer Question

I have lost my password ***** my desk top computer can you help me
Submitted: 1 year ago.
Category: Computer
Expert:  IT Miro replied 1 year ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

To confirm, are you referring to a password ***** your user account that you need to type before logging into your computer?

Let me know,
IT Miro

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  IT Miro replied 1 year ago.

Thanks for confirming!

Are you using a Windows or a Mac computer?

Expert:  IT Miro replied 1 year ago.

If it is a Windows computer, it could be:
- Windows XP
- Windows Vista
- Windows 7
- Windows 8 / 8.1
- Windows 10

Or, if you are not sure, you can describe how the password ***** looks like, the background picture, etc.

That will help me in providing a more accurate answer for you.

Thanks,

IT Miro

Customer: replied 1 year ago.
Windows 10
Expert:  IT Miro replied 1 year ago.

OK. Since it is a Windows 10, I need to know if you see your user name or your Microsoft account (your e-mail address)?

Also, do you see only 1 user account or several?

Thanks,

IT Miro

Customer: replied 1 year ago.
NO, only one The most used e mail is***@******.***
Customer: replied 1 year ago.
Or Djokovic***@******.***
Expert:  IT Miro replied 1 year ago.

Is one of those e-mail addresses displayed on the logon screen, asking you for the password, or you only see your name without an e-mail address?

Customer: replied 1 year ago.
No, the e mailthere is***@******.***
Expert:  IT Miro replied 1 year ago.

OK. Let's reset the password *****

Are you able to read new e-mails sent to***@******.***?

Customer: replied 1 year ago.
No
Customer: replied 1 year ago.
My only connection is this cell phone
Expert:  IT Miro replied 1 year ago.

OK. Please try to enter some random password ***** or 3 times. Type here exactly what you see (the text displayed).

Thanks!

Customer: replied 1 year ago.
You can"t sign into your devce right now. Gotoaccountlive.com to fix the problem or try lastpassword
Expert:  IT Miro replied 1 year ago.

Thanks! It means you switched to a Microsoft account (e-mail address), so the same password ***** ***** to access both your computer and the e-mail address you see displayed on the logon screen.

If none of the passwords you typed work, please disconnect your computer from the Internet and then try the last password ***** used.

Let me know if you were able to sign in.

Customer: replied 1 year ago.
Is there somehow t
Expert:  IT Miro replied 1 year ago.

Please retype your last message as I didn't receive it in full.

Thanks!

Customer: replied 1 year ago.
I have try 5tim before I coll you Irepited with same result
Expert:  IT Miro replied 1 year ago.

What message do you see when you attempt to reset the password ***** going to account.live.com?

Customer: replied 1 year ago.
Before I didnot have passwor
Customer: replied 1 year ago.
How do Iget to it
Customer: replied 1 year ago.
I can give you mre then10min
Expert:  IT Miro replied 1 year ago.

You can go to this web address:

https://account.live.com/ResetPassword.aspx

and select "I forgot my password". Enter the Microsoft account (e-mail address) you forgot the password ***** and you should see available password ***** methods.

Let me know what is displayed.

Expert:  IT Miro replied 1 year ago.

If you were unable to reset the password, then you will need to reset the Windows 10 installation to default settings, which will remove the password, but also, remove your files.

If you would like to proceed with that, let me know and I will provide the instructions for you.

Expert:  IT Miro replied 1 year ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro