For Online Computer Support, Ask a Computer Technician
My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
This sounds like you may have a virus on the computer.
Are you on the computer now?
Okay, I can check on this for you with a secure remote connection.
Sorry for the difficulty, do you still need help?