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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9798
Experience:  Computer Technician
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Forgot my password - can not acess my computer

Customer Question

forgot my password ***** can not acess my computer
Submitted: 1 year ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 year ago.

Hi,

My name is ***** ***** certified computer professional with over 10 years experience.

I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

What is currently on the lock screen of the conputer?

Does it have an email address or just an icon with user name?

Customer: replied 1 year ago.
just icon with use name
Expert:  Randy Computer Tech replied 1 year ago.

Okay, this sounds like you will have a couple of options to get it working again. If you need to save your personal files and data that is stored on the computer you will need to have a password ***** disc.

Do you have a password ***** disc?

Is the computer Windows 7 operating system?

What is the brand/model of the computer?

Expert:  Randy Computer Tech replied 1 year ago.

do you still need help?