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Hi Richard, my name is ***** ***** I'll be happy to help you with this!
Can you tell me when exactly you upgraded to Windows 10?
Hi Richard, I see that you've requested remote assistance. It says the payment has failed. Our customer service team should attempt to reach you to resolve that situation.
In the meantime we can discuss your issue over chat. Can you tell me when you upgraded to Win 10?
Richard, are you still with me?