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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Yahoo doesn't recognise my password, Have never reset it,

Customer Question

Yahoo doesn't recognise my password
JA: When did you last reset your username and password?
Customer: Have never reset it
JA: What troubleshooting have you tried?
Customer: All those on line but it doesn't recognise mother's name or any other details
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No thanks
Submitted: 1 year ago.
Category: Computer
Expert:  Martin replied 1 year ago.

Hello and welcome.

Sorry to hear you're having trouble with your computer.

When did the problem start?

May I connect with you to troubleshoot this issue directly?


Customer: replied 1 year ago.
My iPad failed on Monday 18th mail since
Expert:  Martin replied 1 year ago.

You came through to the computer section but I may still be able to help you.

Do you have a computer you can contact me from?

Customer: replied 1 year ago.
Only an iPad which is not receiving mail
Customer: replied 1 year ago.
I need it to accept my unchanged password
Expert:  Martin replied 1 year ago.

Try this, double tap the home button and close the mail app then press and hold the power and home buttons for 30 seconds.

You should see it turn off, on, then back off again.

Once that happens, let go of the buttons and power it back on.

Try logging into your email again and let me know what happened.