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Ask Cory Your Own Question
Cory
Cory, Computer Technician
Category: Computer
Satisfied Customers: 3448
Experience:  Computer Repair Technician 5+ Years
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Websites are not responding ...how can I fix this?

Customer Question

Websites are not responding ...how can I fix this?
Submitted: 1 year ago.
Category: Computer
Expert:  Cory replied 1 year ago.

Welcome, I am Cory.

Is this in Chrome on your computer?

Customer: replied 1 year ago.
Expert:  Cory replied 1 year ago.

I sent you an offer to connect remotely and fix this. Would you like me to?

Customer: replied 1 year ago.
All I'm looking for is an answer to my question...it sounds like this is a scam...I'll be looking for a refund for the $5.00
Expert:  Cory replied 1 year ago.

No, it is not a scam. We are rated A+ by the BBB. Sometimes it is quicker to offer remote support and fix it for the customer.

I'll be happy to explain it to you.

Customer: replied 1 year ago.
OK ...I'll try ...what do I need to do?
Expert:  Cory replied 1 year ago.

If you go to a normal site like CNN.com, you get the error or is it different sites?

Customer: replied 1 year ago.
I have different sites..
Same problem...I want to know something...when you give an answer will I have to pay $45. + another $39.
Expert:  Cory replied 1 year ago.

If you do not accept the remote request, you do not have to pay for the remote fee.

Customer: replied 1 year ago.
OK - if I dont want the remote service how will you fix this?
Expert:  Cory replied 1 year ago.

I will explain it to you.

Please click https://www.malwarebytes.com/ and click on download.

This is a free virus/malware scan that has been downloaded by 300 million people.

Once installed, please update and run the hyper scan.

Once this is done, you may have to restart your computer to finish the removal of what it finds.

Let me know if you can get on websites after the scan.

Expert:  Cory replied 1 year ago.

Guy,

Just checking on the progress of the scan?

Expert:  Cory replied 1 year ago.

Guy,

I have not heard from you in a while.

Checking to see if you need further help with this or if the Malware scan fixed the issue.

Please get back to me when you have the time.

Thanks,

Cory

Expert:  Cory replied 1 year ago.

Guy,

Just following up with you today.

Checking to see if you need further help with this or if the Malware scan fixed the issue.

Please get back to me when you have the time.

Thanks,

Cory