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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a surface pro 4 with 64 gig of extra memory and I do

Customer Question

I have a surface pro 4 with 64 gig of extra memory and I do like this tablet/computer but I keep having a strange problem. This is it. When the tablet has been off for a few days I have a problem getting it to boot up. I get a Black screen, the words surface pro and a little series of dots that rotate for approximately 15 sec and then the display goes black again and NOTHING HAPPENS. I have made sure that the unit has been charging and in fact it is warm to the touch? HELP The unit was given as present to me early this year.
Submitted: 1 year ago.
Category: Computer
Expert:  Isaac Franklin replied 1 year ago.

Hi, and welcome to Justanswer. My name is ***** ***** i will be assisting you today.

First, how long has this been happening and the last time you could log in?

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