How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I need to unsubscribe from Zone Alarm and cant find a way,

Customer Question

I need to unsubscribe from Zone Alarm and cant find a way
JA: How long has this been going on?
Customer: just today
JA: What troubleshooting have you tried?
Customer: their help link isnt working from muy laptop, tried googling but za sites dont give any info
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: Studio Dell. Windows 7
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: What is the cost of help?
JA: You just pay a $5 deposit now and the rest only when you get a reply from the Computer Technician. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason.
Customer: ok
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 1 year ago.

You can cancel your Zonealarm subscription by calling this number:


Customer: replied 1 year ago.
Hi, need to get unsubscribed so i can install Sophos
Cant do secure connection as not in the States
Expert:  Michelle replied 1 year ago.

its a toll free number use skype to call and select US as its support is in the United states.

Expert:  Michelle replied 1 year ago.

Skype call will be free of charge.

Customer: replied 1 year ago.
Not a skype user, mobile is +4475 88181197
Expert:  Michelle replied 1 year ago.

I understand that however if you call from your mobile it will be a long distance call. To avoid that you can install skype on your phone from the App store and then call up after the call is over you can simple remove it from your installed app.

Customer: replied 1 year ago.
Can you only help by remote assistance?
Expert:  Michelle replied 1 year ago.

if you are on a computer then yes i can.

Expert:  Michelle replied 1 year ago.

Did you get a secure remote assistance popup on your screen?

Customer: replied 1 year ago.
No, but I've found a solution anyway
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

To start with, I need to know the version of mac osx you have on your machine, you can check as follows.

Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Also, would you like me to connect to your computer from here and work on the issue directly on screen? If so we can set this up via a secure remote assistance session. That session is guaranteed meaning if I cant help you then you will be entitled to a full refund of all fees.

Otherwise, I can try and assist you via written support alone. Let me know how you'd like to begin.