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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a lenovo think pad x1. I got a virus and lost my

Customer Question

I have a lenovo think pad x1. I got a virus and lost my programs. I did a restore point but it was from another older Lenovo unknowingly. Now The one key restore doesn't work. How can I get the original OS and software back?
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Customer: replied 1 year ago.
My driver's are not working so no internet. Help..
Expert:  Michelle replied 1 year ago.

you will have to order the set of recovery disk which will contain the the operating system system hardware drivers and installed factory softwares.

Customer: replied 1 year ago.
Are you sure there are DVD available for this. Model?
Customer: replied 1 year ago.
The x1 uses the one key recovery.
Customer: replied 1 year ago.
System restore is on hard drive which the files are from another OS.
Customer: replied 1 year ago.
Are you still there?
Expert:  Michelle replied 1 year ago.

Please confirm the model number is ***** X1 Carbon (Type 20A7, 20A8) Laptop (ThinkPad)

Customer: replied 1 year ago.
It is a Lenovo Think pad X1. Can't find the type.
Customer: replied 1 year ago.
The type says 1291-26u
Expert:  Michelle replied 1 year ago.

close the link flip it upside down you will see the model number at the bottom.

Customer: replied 1 year ago.
I don't see a model number.
Expert:  Michelle replied 1 year ago.

Not a problem can you tell me if you are on the windows desktop screen.

Customer: replied 1 year ago.
I can give you a S/N. it only says think pad x1 13.3 led notebook
Customer: replied 1 year ago.
On the invoice
Customer: replied 1 year ago.
X1 on the back of the computer
Expert:  Michelle replied 1 year ago.

Please tell me if you are on the windows desktop screen.

Customer: replied 1 year ago.
I will be in a moment
Customer: replied 1 year ago.
Ok
Customer: replied 1 year ago.
I am thete
Customer: replied 1 year ago.
There
Expert:  Michelle replied 1 year ago.

its has Windows 7, 8 or 10?

Customer: replied 1 year ago.
Windows 7
Expert:  Michelle replied 1 year ago.

Click on start select search and type in device manager you will see the icon click on it.

Expert:  Michelle replied 1 year ago.

let me know once you are there.

Customer: replied 1 year ago.
I am
Expert:  Michelle replied 1 year ago.

click on the + sign on network adapter let me know what all is listed under it.

Customer: replied 1 year ago.
I have display adapter but not network adapter.
Customer: replied 1 year ago.
It has VGA graphics adapter
Expert:  Michelle replied 1 year ago.

can you take a screen shot and post it here.

Expert:  Michelle replied 1 year ago.

i need to see the screenshot of the device manager.

Customer: replied 1 year ago.
Let me try
Customer: replied 1 year ago.
It says the file is too large
Customer: replied 1 year ago.
I tried it again
Customer: replied 1 year ago.
Too large
Expert:  Michelle replied 1 year ago.

use the print screen option paste it in windows paint brush save it as jpg or png file and then post it.

Customer: replied 1 year ago.
This is Windows 7 home edition
Expert:  Michelle replied 1 year ago.

that is fine please read my last post.

Customer: replied 1 year ago.
What function key do I use for screen print?
Expert:  Michelle replied 1 year ago.

just the printscreen key on the top after F12 key

Customer: replied 1 year ago.
Found the prtsc key. It is at the bottom. When I press it should something happen?
Expert:  Michelle replied 1 year ago.

no it now show what it does but it has copied the screen on it memory, all you have to do is open paintbrush and paste it using ctr V it will post the picture in it then you can save it as jpg file.

Customer: replied 1 year ago.
I have done that but a am using my phone for I have no internet so I don't know how to transfer the file
Customer: replied 1 year ago.
I am sorry I didn't tell you that.
Expert:  Michelle replied 1 year ago.

use the bluetooth or you can save the file directly to www.filedropper.com and let me know the download link

Customer: replied 1 year ago.
Do I use the Bluetooth on my phone?
Expert:  Michelle replied 1 year ago.

try the easiest way open filedropper.com and paste the picture there you wil get a download link you can let me know the download link and i will be able to download it.

Customer: replied 1 year ago.
OK
Customer: replied 1 year ago.
I uploaded the file. Was that correct?
Expert:  Michelle replied 1 year ago.

let me know the download link.

Customer: replied 1 year ago.
Michelle I am having a difficult time. I thought the file was loaded and it wasn't.
Customer: replied 1 year ago.
I don't want to be such a problem. I don't use my phone very well
Customer: replied 1 year ago.
Can I continue this tomorrow. I am so tired.
Customer: replied 1 year ago.
my phone is needing a charge
Expert:  Michelle replied 1 year ago.

not a problem you can post me a reply tomorrow and we can continue.

Customer: replied 1 year ago.
Hi Michelle. the address to the file is filedropper.com/filemanager/index.php/apps/files
Customer: replied 1 year ago.
Sorry wrong info. How do I get a download link?
Customer: replied 1 year ago.
The file has been downloaded but must be an option for a link?
Expert:  Michelle replied 1 year ago.

When you click on the upload file and you complete the upload automatically a download button and with a link comes up on the screen all you have to do is copy and paste the link here.