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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
you will have to order the set of recovery disk which will contain the the operating system system hardware drivers and installed factory softwares.
Please confirm the model number is ***** X1 Carbon (Type 20A7, 20A8) Laptop (ThinkPad)
close the link flip it upside down you will see the model number at the bottom.
Not a problem can you tell me if you are on the windows desktop screen.
Please tell me if you are on the windows desktop screen.
its has Windows 7, 8 or 10?
Click on start select search and type in device manager you will see the icon click on it.
let me know once you are there.
click on the + sign on network adapter let me know what all is listed under it.
can you take a screen shot and post it here.
i need to see the screenshot of the device manager.
use the print screen option paste it in windows paint brush save it as jpg or png file and then post it.
that is fine please read my last post.
just the printscreen key on the top after F12 key
no it now show what it does but it has copied the screen on it memory, all you have to do is open paintbrush and paste it using ctr V it will post the picture in it then you can save it as jpg file.
use the bluetooth or you can save the file directly to www.filedropper.com and let me know the download link
try the easiest way open filedropper.com and paste the picture there you wil get a download link you can let me know the download link and i will be able to download it.
let me know the download link.
not a problem you can post me a reply tomorrow and we can continue.
When you click on the upload file and you complete the upload automatically a download button and with a link comes up on the screen all you have to do is copy and paste the link here.