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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Yahoo tells me they 't have an e-mail account ID/ nor do

Customer Question

Yahoo tells me they don't have an e-mail account for my ID/ nor do they accept my password. I KNOW each is correct. They don't accept either of our cell phone numbers; we don't have internet on our simple phones. I fear that our e-mail account has been destroyed / disappeared/ What can I do? I'd like to contact them but all efforts have been futile.
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 1 year ago.

your computer must be badly infected or may have been hacked due to which you are unable to login to your account. Please wait for sometime and let me check if your yahoo id exists in the yahoo email server or not.