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Hello my name is***** am sorry you have encountered this kind of problem. What is the make and the model of your machine and is the a desktop or laptop computer or all in one?
Ok and what is the manufacturer name?
Ok can you shut the computer in question off and then turn it back on and when you see the gateway logo push the alt and the f10 key together let me know what comes up on your screen.
Ok you have to be quick this time hold down the alt key and then push F10 repeatidly, You will want to do this as soon as you turn the machine on push and hold the alt key while doing so push f10 repeatidly. If a recovery option does not come on you will need to be contacting gateway to order the recovery software that originally came with your machine or you would need to order it online.
Have you gotten anything yet on the screen?
Ok so you didn't get anything with alt and f10 it sounds like you are going to need the recovery disk you should not have gotten the bios utility setup. You would need to either order the disk from this site to repair your machine, http://us-store.acer.com/erecovery/rcd/
Or you would need to call(###) ###-####and ask for the recovery software for your machine. The built in recovery program seems to be corrupt since it's not pulling up using those keys.
Once you have the software you would just need to restart the machine after the disk is in the machine it would auto load. I would choose esc for exit you don't want to mess with the bios settings.
No those options have you change the bios chip settings that control the computers motherboard itself it has nothing to do with the operating system windows. If you are not getting system recovery using the alt and the f10 key you are not in the right place and if it's not loading the software that is supposed to be built in you will need it sent to you to do the recovery from gateway.
The other thing you can try instead of alt and f10 together is just f10 but like I said if you can't get the system recovery to boot there is a big problem.
You are welcome.
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