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My computer down load by itself the Microsoft 't remember

Customer Question

My computer down load by itself the Microsoft don't remember password ***** help me
Submitted: 1 year ago.
Category: Computer
Expert:  Kamil Anwar replied 1 year ago.

What is the email address it is showing on the login screen?

Customer: replied 1 year ago.
Where is Andy I paid 36 dollars and he didn't help me
Expert:  Kamil Anwar replied 1 year ago.

I am the expert helping you. I need to know what is the email address you see on the login screen?

Customer: replied 1 year ago.
My computer down load by indelible the Microsoft. I can't remember password
Expert:  Kamil Anwar replied 1 year ago.

Do you see an email address at the login screen on your computer above the box where it asks for the password?

Customer: replied 1 year ago.
Expert:  Kamil Anwar replied 1 year ago.

What is that email address?

Customer: replied 1 year ago.
I need my pass worth to Microsoft please so I can use my lap top
Expert:  Kamil Anwar replied 1 year ago.

I know. And that is what i am trying to do. I've understood your issue, but i cannot reset the password ***** you don't respond to what i am asking. What is that email address which you see on the login screen above the password *****?

Customer: replied 1 year ago.
Expert:  Kamil Anwar replied 1 year ago.

Is that the email address you see on the login screen? It isn't recognized.

Customer: replied 1 year ago.
I can pay you guys more money can you please with me a password ***** Microsoft a temporary one
Expert:  Kamil Anwar replied 1 year ago.

I can, but when i tried to check with Microsoft using the email address you gave, they said they do not recognize it so the email address isn't correct and without the correct address Microsoft wont find which account to reset password *****

Customer: replied 1 year ago.
I don't know what to do can I make another email I need help
Expert:  Kamil Anwar replied 1 year ago.

Can you describe me exactly how the screen looks like on your computer and what is it asking you to do?

Customer: replied 1 year ago.
Please try this***@******.***
Customer: replied 1 year ago.
It say Lilliana Bonilla***@******.*** and a rectangular bar for password
Expert:  Kamil Anwar replied 1 year ago.

they have sent a code to your gmail address, please type that code to me here. You can check your gmail from your phone or this device.

Customer: replied 1 year ago.
Are you there. Sorry it say wrong pass worth I hate computers
Expert:  Kamil Anwar replied 1 year ago.

Microsoft have sent a code to your gmail address, please type that code to me here. You can check your gmail from your phone or this device.

Customer: replied 1 year ago.
It looks like I have to changes all my pass worth
Expert:  Kamil Anwar replied 1 year ago.

Are you not able to login to your Gmail?

Customer: replied 1 year ago.
No I having used my computer for one year
Expert:  Kamil Anwar replied 1 year ago.

What are you currently using to talk to me?

Customer: replied 1 year ago.
My smart phone
Expert:  Kamil Anwar replied 1 year ago.

Can you not check your gmail on your smart phone?

Customer: replied 1 year ago.
No
Expert:  Kamil Anwar replied 1 year ago.

Do you remember your Gmail password?

Customer: replied 1 year ago.
No sorry
Expert:  Kamil Anwar replied 1 year ago.

Do you have access to your AOL Address?

Customer: replied 1 year ago.
I'm working
Expert:  Kamil Anwar replied 1 year ago.

Okay.

Customer: replied 1 year ago.
I'm in aol
Customer: replied 1 year ago.
But in my husband computer
Customer: replied 1 year ago.
You can help or I need to call Microsoft
Expert:  Kamil Anwar replied 1 year ago.

What is your AOL email address?

Customer: replied 1 year ago.
are you there
Customer: replied 1 year ago.
I pay 36 dolares and still waitting
Customer: replied 1 year ago.
can you credit my money don't see results
Expert:  Kamil Anwar replied 1 year ago.

I will request this to be refunded. Thanks

Customer: replied 1 year ago.
Thank you so much
Expert:  Kamil Anwar replied 1 year ago.

Unfortunately, none of the emails provided are working.
You have a gmail account, but no access to it.
The gmail is linked to an aol account, but the aol address on file with gmail is incorrect. The only way left now is to reset the system, which will delete all data. If you wish to continue let me know

Customer: replied 1 year ago.
Thank you for your time I will call Microsoft
Expert:  Kamil Anwar replied 1 year ago.

No problem. Thanks

Customer: replied 1 year ago.
Good nit you the best

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