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Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 4864
Experience:  Certified Computer expert with over 10 years experience.
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Last week you automatically upgraded my Windows 7 to Windows

Customer Question

Last week you automatically upgraded my Windows 7 to Windows 10. When I try to shut down my computer, it goes into sleep mode instead of powering down--even though I am not selecting the sleep mode option. How to fix??
Submitted: 1 year ago.
Category: Computer
Expert:  Chris L. replied 1 year ago.


Please try the following:

1- Go to Search, type power options and click on Power Options from search results

2- On the left side of the window click on Choose what the power button does

3- If needed, click on Change settings that are currently unavailable, under Define power buttons and turn on password *****

4- From the enabled options under Shutdown settings section, uncheck Turn on fast startup (recommended) checkbox to disable Hybrid Shutdown.

5- Click Save changes button to save the modified settings. Close Power Options window when done.

If you have the issue after doing the above please let me know.

Thank you,