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Hi, and welcome to Justanswer. My name is ***** ***** i will be assisting you today.
Can you tell me what model of thinkpad you have?
Okay, here is what we need to do.
Please follow this link:
You will start with restoring if you do not wish to back up your data seen in step one.
If you run into any issues, let me know.
If you are satisfied with the help I have provided, please remember to click and submit a star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.~Franklin
It should be on the right side, between the usb port and power button.
Start with the pc off, hold down that button until it turns the pc on. It will
be a small round button.
We can always try remote as an option. It is not mandatory. I have another option at the bottom if you
want to try to reset your thinkpad that way.
Friendly reminder.If you would like to have a more hands on support through Secure Remote Assistance, I will send you an offer and I will be ableto log in and perform the fix for you. We offer this as an easier solution for clients. It is 100% guaranteedmoney back if we cannot resolve your issue.If you would like to continue with written instructions, that is absolutely fine as well.
You can also try this method as well.
You are very welcome.
If you are satisfied with the help I have provided, please remember to click and submit a star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
In the future you can request me personally by typing your question inside the question box on my page below where it says " ask you question"http://www.justanswer.com/computer/expert-isaacfranklin/?rpt=3800To ensure the question goes to me specifically and isnt picked up by other personnel, please start your questions with the text " For Franklin only "~Franklin