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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I'm trying to log in to webmail, and last 18 hours I can

Customer Question

I'm trying to log in to webmail, and for the last 18 hours I can only get can't reach this page, and I'm only trying to get to the login page. When I tried a different way to get to login, I was told my username and password ***** not correct.
JA: Problems logging in, huh? It happens to all of us! Fortunately, the wizards we work with know tech inside and out, and it would be my pleasure to connect you with one right away.
Customer: Great. Thanks
JA: What troubleshooting have you tried?
Customer: None. Don''t know where to begin. webmail.earthlink.net doesn't load
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: That's it
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Computer
Expert:  Bhavik Joshi replied 1 year ago.

Hi Welcome to JustAnswer

Expert:  Bhavik Joshi replied 1 year ago.

Please try to open it in chrome browser .I have just tried to open it and it is opening for me .

link :- webmail.earthlink.net

Customer: replied 1 year ago.
Hi. I'm just trying to get to my webmail login page and it is like it is offline
Expert:  Bhavik Joshi replied 1 year ago.

Please see the screenshots below I can access it

Expert:  Bhavik Joshi replied 1 year ago.

Which browser do you use ?

Customer: replied 1 year ago.
Microsoft Edge
Expert:  Bhavik Joshi replied 1 year ago.

You mean your id and password ***** ***** working in it ? or you are not able to see the page for which I have sent you screenshot above

Customer: replied 1 year ago.
Not able to see the screen you sent
Expert:  Bhavik Joshi replied 1 year ago.

ok got it . Can we reset Microsoft Edge setting and make it brand new ?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
hoe do I do that
Expert:  Bhavik Joshi replied 1 year ago.

Please see below screenshot and delete browsing history,cache and other items

Expert:  Bhavik Joshi replied 1 year ago.

Launch your Edge browser and click on the 3-lined Hub button in the top right corner.

Next click on the clock-shaped History button.

Here you will be able to view your browsing history.

If you click on Clear History and then on Show more, you will be able to delete and clear your browsing History, Cookies, Data, Temporary Internet Files, Cache, etc.

You will see the following items available:

  • Browsing history
  • Cookies and saved website data
  • Cached data and files
  • Download history
  • Form data
  • Passwords
  • Media licenses
  • Pop-up exceptions
  • Location permissions
  • Full screen permissions
  • Compatibility permissions

Select the one’s you want to clear and click on the Clear button.

Expert:  Bhavik Joshi replied 1 year ago.

After doing this close it and open it once again and see if your problem is resolved