How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My account is all screwed up. Since I updated to 2016 - I

Customer Question

My account is all screwed up. Since I updated to 2016 - I have not been able to get into my account because of the Inuit ID. I have changed the password ***** times and I have no idea what it is and now they cannot find my email address.
JA: Have you contacted anyone about your account?
Customer: I tried but when I got through I was at my office and not at home. Is there a phone number to call?
JA: What troubleshooting have you tried?
Customer: Not sure what you mean. I have tried resetting the password.
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your email login.

Let me know what email service are you using?