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Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Whats the name brand and model of phone you are using with your magicjack.. Or, are you actually using a computer headphone set plugged into your computer?
And when was the last time you remember your magicjack worked properly? Also, would you like me to connect to your computer from here and work on the issue directly on screen? If so we can set this up via a secure remote assistance session. That session is guaranteed meaning if I cant help you then you will be entitled to a full refund of all fees.Otherwise, I can try and assist you via written support alone. Let me know how you'd like to begin.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.