How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bhavik Joshi Your Own Question
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Computer
Satisfied Customers: 535
Experience:  Product Developer at Computer Science Corporation
94617175
Type Your Computer Question Here...
Bhavik Joshi is online now
A new question is answered every 9 seconds

HELP!!!! I think I just wiped out my husband's phone ---was

Customer Question

HELP!!!! I think I just wiped out my husband's phone ---was trying to download pictures.
Please call me (###) ###-####
Submitted: 1 year ago.
Category: Computer
Expert:  Bhavik Joshi replied 1 year ago.

Hi Welcome to JustAnswer

Expert:  Bhavik Joshi replied 1 year ago.

Please let me know which phone you were using ? and what would you like to do now.

Customer: replied 1 year ago.
6s Apple I want to get his data backPlease let me know if you can fix...
Expert:  Bhavik Joshi replied 1 year ago.

ok. Give me a moment

Customer: replied 1 year ago.
ok... I was trying to download pix. Got the itunes screen. It said his phone was not connected. I guess I clicked restore instead pf new phone. All my info is now on his phone and his is gone
Expert:  Bhavik Joshi replied 1 year ago.

You can use below software to recover your lost data

https://www.iskysoft.com/data-recovery-tips/recover-deleted-data-from-iphone-6.html

Customer: replied 1 year ago.
Please call me (###) ###-####
Customer: replied 1 year ago.
I was stupid enough to mess up and you want to log in to something else???
Expert:  Bhavik Joshi replied 1 year ago.

I won't be able to call you right now. I can call you after around 3 hours from now. or else you can call me @ ***-**-****881565

Expert:  Bhavik Joshi replied 1 year ago.

Its okay, We can retrieve your lost data.

Customer: replied 1 year ago.
That link did not work
Expert:  Bhavik Joshi replied 1 year ago.

Can I take control of your PC ?

Customer: replied 1 year ago.
Where is that number? I don't think I have international calling.
Customer: replied 1 year ago.
I really need you to call me.
Expert:  Bhavik Joshi replied 1 year ago.

Its an Indian number. I will call you when I reach my office .

Expert:  Bhavik Joshi replied 1 year ago.

Can I remotely connect to your PC and download that software for you so that you can recover your lost content.

Customer: replied 1 year ago.
Ok. How soon? I'm sorry to be so insistent, but I need to fix this --he is not going to be happy.
Customer: replied 1 year ago.
but how much is that? I'm not sure what I am agreeing to and how much it is costing.
Expert:  Bhavik Joshi replied 1 year ago.

It would cost 39$

Customer: replied 1 year ago.
39 total? Yes, that is fine
Expert:  Bhavik Joshi replied 1 year ago.

I am not sure about the total value but it will cost you extra $36 .

Customer: replied 1 year ago.
ok...guaranteed to work?
Expert:  Bhavik Joshi replied 1 year ago.

You have to accept it before I connect to your PC. I am sending your offer once again

Expert:  Bhavik Joshi replied 1 year ago.

I have submitted an offer of 36 . Please accept it.

Customer: replied 1 year ago.
I did accept.
Customer: replied 1 year ago.
I clicked on the accept button and it sends me to my account page.
Customer: replied 1 year ago.
Says to update my payment info ---it is all there.
Expert:  Bhavik Joshi replied 1 year ago.

Yes, may be that's for payment. It is showing me payment failure. As we both are running out of time . Let me allow you to do remote connection. you can later on pay it as a bonus.

Customer: replied 1 year ago.
ok.
Expert:  Bhavik Joshi replied 1 year ago.

Please click on above link and run the downloaded software

Customer: replied 1 year ago.
What does that mean?
Customer: replied 1 year ago.
then what?
Expert:  Bhavik Joshi replied 1 year ago.

Through this software , I will be able to connect to your PC

Expert:  Bhavik Joshi replied 1 year ago.

Which screen you are seeing right now.

Expert:  Bhavik Joshi replied 1 year ago.

It must have downloaded one software. you need to run that software

Customer: replied 1 year ago.
I would not open. I see your notes
Expert:  Bhavik Joshi replied 1 year ago.

Try to copy paste this link in your bowser address bar :-

http://www.justanswer.com/remotedesktop/join.aspx?Session=e84f740d-a329-4258-a99b-00356a9dc131

Expert:  Bhavik Joshi replied 1 year ago.

Once you do this it automatically downloads one fle, you just need to click on it and run it.

Expert:  Bhavik Joshi replied 1 year ago.

File's name is Elsinore.screenconnect.exe

Customer: replied 1 year ago.
I'm sorry, not working.. Sent you a screen shot of what I see
Expert:  Bhavik Joshi replied 1 year ago.

I did not get screenshot

Customer: replied 1 year ago.
SEnt to the text message that I am getting from you. It is the Elsinore, but not opening
Expert:  Bhavik Joshi replied 1 year ago.

Right click on it and click on open. Then it will give you an option to run it

Customer: replied 1 year ago.
I clicked "OPEN Containing Folder. Then it asks who should open. When I click Judy, it does not work
Customer: replied 1 year ago.
says not a valid application
Expert:  Bhavik Joshi replied 1 year ago.

Try selecting other name

Customer: replied 1 year ago.
needs password
Expert:  Bhavik Joshi replied 1 year ago.

Oh.. Its a problem then. You do not have access to run any program on this computer. Can you try using some other computer ?

Customer: replied 1 year ago.
No. There is no other. I think we are both frustrated.
Expert:  Bhavik Joshi replied 1 year ago.

Unable to find any backdoor

Customer: replied 1 year ago.
what do I do?
Expert:  Bhavik Joshi replied 1 year ago.

No other option for me to connect . I will give me some instructions please try to follow them and recover lost data

Customer: replied 1 year ago.
ok.. Thanks.
Expert:  Bhavik Joshi replied 1 year ago.

Please see tutorial from below link :-

http://www.bestiphonedatarecovery.com/restore-iphone-data-without-itunes-backup.html

It has video as well at the bottom of the page.You can view it before trying it in your pc

Expert:  Bhavik Joshi replied 1 year ago.

Please provide your valuable rating to me.

Customer: replied 1 year ago.
I will let you know if it works. Thanks so much.
Expert:  Bhavik Joshi replied 1 year ago.

Ok. You'r Welcome.

Customer: replied 1 year ago.
It didn't work. That was only if there was a backup to iCloud or iTunes. What if there was no backup?
Customer: replied 1 year ago.
How can it be that it just disappeared ? There has to be some technical miracle out there.
Expert:  Bhavik Joshi replied 1 year ago.

When you click on restore . It completely erase all the context of Phone. Check this out :-

https://support.apple.com/en-in/HT201252

Expert:  Bhavik Joshi replied 1 year ago.

Please read point 6 & 7

Customer: replied 1 year ago.
I read. So it will restore to factory settings and I basically have a new phone. I want to get back my 800 plus pictures. That's I care about
Expert:  Bhavik Joshi replied 1 year ago.

If you have sync'ed your phone with Itune and Icloud then you can definitely get all your data back.

Customer: replied 1 year ago.
But it wasn't . That's what I have been trying to tell you. How can I find them otherwise? I'm so sad. We just got back from vacation and I messed up.
Expert:  Bhavik Joshi replied 1 year ago.

Let me see if there is any software which does this

Customer: replied 1 year ago.
Thank you for trying
Expert:  Bhavik Joshi replied 1 year ago.

Please download this software :- https://www.imobie.com/phonerescue/download.htm

You need to select option 1 from it ."Recover from Iphone"

Expert:  Bhavik Joshi replied 1 year ago.

Please see the step by step solution in below document.

Expert:  Bhavik Joshi replied 1 year ago.

If you think, I have help you, then please provide your much needed and valuable rating to me. :)

Customer: replied 1 year ago.
I will be glad to as soon as I get this done. I appreciate you.
Customer: replied 1 year ago.
This phone rescue takes you to phone lab, which recovers what was on the restored phone. I want the stuff that was on his phone before I mistakenly selected restore instead of "new phone". I obviously replaced his Data with my data and his disappeared. I guess it's just gone forever ��
Expert:  Bhavik Joshi replied 1 year ago.

Okay, so now do not have any option to recover the lost data except restoring it from any of the backup's which we do not have.