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Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2794
Experience:  CCNA, A+, MCSE with over 12 years experience.
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I am having a password retrievel problem. I signed up for

Customer Question

I am having a password retrievel problem. I signed up for pof .a dating site. Anyways I forgot my password. Went through the site and gave them my email address but nothing happens. I just get a site asking for y email address to set up password. I have an account .i just can't access it. This happened last 6
JA: Have you contacted anyone about your account?
Customer: Inight
JA: What troubleshooting have you tried?
Customer: All i want is someone to help me retrieve the password
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: My email address i used is***@******.***
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Customer: User name was DENISE0271
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.

Hi. My name is***** your for your question and the opportunity to assist.

Are you able to receive email at***@******.*** ?

Expert:  Byron replied 1 year ago.

A POF email was just sent to *************

Did you receive it?

Expert:  Byron replied 1 year ago.

There was a payment failure. You will need to contact the card company and instruct them to allow the charge.

Customer: replied 1 year ago.
You couldn't help .Eventhough i wad told you could
Customer: replied 1 year ago.
im still stuck
Expert:  Robert M. replied 1 year ago.

go to this page*****@******.***

on the LEFT put your email address in

then go to that email address and check your email for an email from pof that will have a link to reset the password

CHECK THE BULK MAIL OR SPAM FOLDER if you do not see that email

if you see several of them use the newest one or do it again and wait for the new one to show up

Expert:  Byron replied 1 year ago.

There must have been some miscommunication. I am here to help.

Please use my phone number below or use the "Enter contact info"

link and enter your phone number and I'll contact you.

Expert:  Byron replied 1 year ago.

Thank you. From your computer, please click the link below (after reading this). On the new page, click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.